What are the Spa's hours? The Spa opening hours vary according to the season. Please check with the Spa or the Hotel's concierge desk for current hours.
How & When should I make my appointments? Reservations may be made online through our contact form or by calling the Spa directly at 2285 73393. To ensure the widest selection of treatments and appointment time, we encourage you to schedule your Spa services in advance of your visit. Spa appointments must be held to a credit card or a hotel reservation confirmation.
What time should I arrive for my Spa service(s)? We ask that you arrive at least 30 minutes prior to the start time of your first scheduled service. This will allow you time to check in at the desk, complete a Health History Questionnaire, change into your robe and sandals and take a shower.
What is the Spa's cancellation policy? If you must cancel an appointment we respectfully ask you to give the Spa a minimum 4 hours notice. The full service(s) cost will be charge for any late cancellation or no-show appointment.
What if I have special medical conditions? We recommend that you check with your physician before visiting the Spa. Please notify the Spa of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your service. If (s)he believes that the service you are scheduled for is unsafe based on any information given, (s)he may recommend canceling the service, booking another service or modifying the service to make it safe for you. As we are most concerned about your safety and comfort, the Spa reserves the right to refuse service to any guest at any time. If I'm pregnant what services can I receive? Expectant guests may receive any nail, hair or makeup services, and facial services that do not include a peel or Vibraderm. Once you are safely into your second trimester, pregnant guests may receive a prenatal Swedish massage. Most expectant moms can also enjoy hydrotherapies. We recommend that you check with you physician before booking any Spa services. We will not perform wraps, hot stone services or deep tissue work on expectant guests.
What are my responsibilities as a guest? Please advise our staff of any special requests, sensitivities or allergies, if you are pregnant, nursing or taking any medications. We will use this information to keep you comfortable and safe throughout your Spa experience. Please notify us of any discomfort or preferences regarding room temperature, music volume or massage pressure during your Spa experience.
Can I request the gender of my therapist? Please let us know of any gender preferences when reserving your services. Some treatments are performed in wet rooms in the separate amenities areas, and thus are gender specific. Please know that all of our therapists are licensed professionals and will do everything in their power to make you feel comfortable during your spa services.
What should I bring to the Spa? We will provide you with a warm robe and sandals to wear during your Spa experience. We also have lockers for you to leave your personal belongings in during your time at the Spa. Because we cannot be responsible for lost or damaged items, we request that you do not bring any valuables to the Spa.
What should I wear during my massage? We will provide you with a robe to wear throughout the Spa. During your service, you will be professionally draped at all times. You are not obliged to wear anything under your robe or during your service. Some guests prefer to leave their undergarments on or wear a bathing suit during massage services. Please feel free to do what feels most comfortable to you.